Privacy Policy

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This privacy notice explains how we at Bala Caravan Park, intend to collect and use information about you.

  • Who we are:
  • The information we collect:
  • How we use your personal information:
  • Transfers of personal information.
  • How long will we keep your personal information.
  • Legal grounds to process.
  • Your right in relation to your personal information.
  • Contact us.

Bala Holiday Parks, Plas Moelgarnedd, Bala Gwynedd LL23 7YG – under data protection law we are the data controller of the personal information that we have collected about you and as a data controller we have certain legal responsibilities concerning how we collect use and share your personal information. We must inform you about this.

The types of personal information we collect from you include a) Information you provide to us – personal information that you provide to us including contact details (your name, e-mail address, phone number and postal address) and your bank account details. B) Our correspondence – if you contact us, we may keep a record of that correspondence. C) Sales and service information, detail of transactions that you make with us and details of the services we provide to you. D) credit and anti -fraud information. Information relating to your credit worthiness or any criminal or fraudulent activities provided to us either by you or third parties including information which established your identity, such as driving licences, passports and utility bills, information about transactions, credit ratings from credit references agencies, fraud offences, suspicions transactions, politically exposed person and sanctions lists where your details are included.

We only use your personal information in the following ways: a)To provide our services effectively to you, communicating with you including about any offers or promotions, keeping up to date records about you and carrying out our obligation arising from any contract entered into between you and us, to make payments to you and receive payments from you. B) To market you. If you have not objected to provide you with updates and offer about our products and services and the product or services of selective third party companies that we think that may be of interest to you (se paragraph 4, transfers of personal information, below for further information)

We may use your information for marketing our own services to you by post, phone, e-mail, text message and where required by law we will ask for your consent at the time we collect your data to conduct any of these types of marketing. If you wish to opt out of further information regarding marketing, please let us know.

We may permit selective third party companies to use your personal information, to the purpose set out in the section: how we may use your personal information above These companies may use this information to contact you. Selective third parties will be subject to obligations to process your personal information in compliance with the same safe guards we deploy.

We work with carefully selected insurer intermediaries who are regulated by the financial conduct authority to provide you with information about relevant insurance services. If we intend to pass your details on to them we will inform you before-hand and give you an opportunity to object. If you tell us you do not wish to have this information passed on we will respect your wishes. In instances where finance is requested we would share your information with Barclays Partners finance. The details that we pass on to Barclays will be specifically about your finance application and will not be passed on without your authority.

We confirm that any personal information held by us about you will remain in and will not be transferred outside of the United Kingdom. As part of the process of providing you with the product or service requested we may undertake certain checks or exchange information through various fraud and credit check data bases.

Where you have expressed an interest in our product or services where we have collected your contact details for us to provide you with information about our services, We will keep your information until your contract with Bala Caravan Park expires or until you ask us to stop sending you such information. We will keep your information for an additional six years to deal with any queries, complaint or legal claims you may have.

The legal grounds we rely on to process your personal information are that processing is necessary for

a) Our legitimate business interest or those of a third party and these interests are not over ridden by your interest or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interest include enabling us to provide you with products, services and information about our product and services (marketing). Third party legitimate business interest include the promotion of insurance service to you so that we have sufficient insurance coverage on our site

b) Our performance of our contract made with you. This includes our providing you with products and services and our taking steps at your request towards, and anticipation of, providing you with product and services.

c) Our compliance with legal and regulatory obligations. For special category personal information the legal grounds we rely on to process your information are that you have given you explicit consent.

If you have any questions in relation to our use of your personal information you should first contact us on the contact information below. Under certain conditions you may have the right to request us to a)Provide you with further details on the use we make of your personal information b) Provide you with a copy of personal information that we have collected about you c) Update any inaccuracies in the personal information that we hold d) Delete any personal information that we no longer have a lawful ground to use E) Object to our use of your personal information if our use of your personal information is causing you in due harm in such a case we must cease using your personal information for that purpose.

If you have any questions or you would like to find out more about this privacy notice you can write to Gareth Williams, Plas Moelgarnedd, Bala Gwynedd, LL237YG or e-mail or call 07764879129

Kind Regards,

Gareth Williams
Owner of Bala Holiday Parks
Plas Moel Garnedd


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